Return and Exchange
At Motolith, we strive to provide a satisfactory shopping experience. We understand that occasionally, you may need to return or exchange a product. This Return and Exchange Policy outlines the guidelines and procedures for returning or exchanging items purchased from our website. By making a purchase, you agree to comply with this policy.
Eligibility for Returns and Exchanges
- We accept returns and exchanges within 2 days from the date of purchase.
- The item must be unused, in its original condition, and in the original packaging.
- Certain items, such as electronic components or special orders, may be ineligible for return or exchange. Please refer to the product description or contact our customer service for specific details.
Return and Exchange Process
- Prior to returning or exchanging an item, please contact our customer service to obtain a Return Merchandise Authorization (RMA) number.
- The RMA number must be clearly marked on the package or included in the return shipment.
- Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
- We recommend using a trackable shipping method and insuring the package to protect against loss or damage during transit.
- For eligible returns, once we receive and inspect the returned item, we will process a refund to the original payment method, minus any applicable restocking fees or shipping charges.
- Refunds are typically processed within 2 business days after receiving the returned item.
- If you would like to exchange an item for a different size, model, or compatible part, please contact our customer service to arrange the exchange.
- Exchanges are subject to product availability. If the desired item is not available, we will assist you in finding a suitable alternative or provide a refund.
Damaged, Defective, or Incorrect Items
- If you receive a damaged, defective, or incorrect item, please contact our customer service within 2 days of receiving the order.
- We may require photographic evidence or other documentation to validate the issue.
- In such cases, we will provide a replacement or refund, including any return shipping costs incurred.
Refused or Undeliverable Packages
- If a package is refused or deemed undeliverable by the shipping carrier and is returned to us, we will process a refund, excluding any shipping charges and applicable restocking fees.
- Certain items are non-returnable, including but not limited to:
1. Items that have been installed, used, or modified.
2. Items without original packaging or missing parts.
3. Items designated as non-returnable or final sale.
Limitations and Disclaimers
- We reserve the right to refuse returns or exchanges that do not comply with this policy.
- We are not responsible for any damages, losses, or expenses incurred as a result of the use or inability to use our products.
Modifications to the Return and Exchange Policy
- We may revise or update this policy from time to time. Any changes will be effective immediately upon posting on our website.
If you have any questions or need further assistance regarding our Return and Exchange Policy, please contact our customer service.